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Ride
Deliver
Drive & Earn
Safety
Business
About Us
Help
Contact Us
Track a parcel
Home
/ Help
How can we help?
Pick a topic below, or
contact support
directly.
Rider
Sender
Driver
How do I request a ride?
Use the booking form on the homepage or Ride page to set your pickup and destination, then continue in the app to confirm.
Can I schedule a ride ahead of time?
Yes — choose "Schedule" instead of "Now" and pick your date and time.
How do I cancel a ride?
Cancel from within the app before your driver arrives. Cancellation terms are shown before you confirm.
What if I feel unsafe during a trip?
Use the in-app safety alert or emergency contact tools immediately, and contact local emergency services if needed.
How do I send a parcel?
Book a parcel pickup from the app, choosing size and drop-off details.
How do I track my parcel?
Use the tracking reference from your booking on our tracking page.
What can't I send?
Illegal, hazardous, or high-value unprotected items aren't accepted — full guidance is shown at booking.
What if a delivery goes wrong?
Contact support with your tracking reference and we'll help resolve it.
How do I become a driver?
Visit the Drive & Earn page for requirements and to start sign-up in the driver app.
How do I get paid?
Payouts and full earnings history are available in the driver app.
What documents do I need?
A valid licence, vehicle documents and identity verification — the app confirms exactly what's required.
Who do I contact for driver support?
Use in-app support, or reach us through this help centre.
